Returns and Refunds


Version: 5/30/2015

RETURNS AND REFUNDS

Our return policy lasts 30 days. If 30 days have gone by since your receipt of shipment, unfortunately we can’t offer you a refund or exchange. TO BE ELIGIBLE FOR A RETURN, YOUR TRACKER MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Important: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please contact us to obtain the return address for your purchased product. So long as you contact us within the 30-day return policy period your return will still comply with the 30-day rule even if the returned product is received at a later time but no longer than 60 days from when the product was originally received.

WARRANTY

By using the Tracker you agree to be bound by the terms of the one (1) year limited warranty as set out below. If you do not agree to the terms of the warranty, do not use the Tracker and return it within the return period as stated below.

We warrant the Tracker against defects in materials and workmanship when used normally in accordance with these Terms for a period of ONE (1) YEAR from the date of original retail purchase.

This warranty does not apply to any products or any software, even if packaged or sold with the Tracker. Other suppliers or manufacturers may provide their own warranties to you – please contact them for further information. We do not warrant that the operation of the Tracker will be uninterrupted or error-free. We are not responsible for damage arising from failure to follow instructions relating to the Tracker's use. This warranty does not apply: (a) to consumable parts, such as batteries; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e) to damage caused by operating the Tracker against these Terms and/or published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not our representative; (g) to a Tracker that has been modified to alter functionality or capability without the written permission of us; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Tracker, or (i) if any serial number has been removed or defaced from the Tracker.

You may have other rights that vary from state to state (or by country or province). Other than as permitted by law, we do not exclude, limit or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract.

Before receiving warranty service, we may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow our procedures for obtaining warranty service. Before submitting your Tracker for warranty service you should remove all personal information that you want to protect. During warranty service we are not responsible for any loss of software programs, data or other information on any part of the product serviced. Following warranty service your repaired product or a replacement device will be returned to you.

Important: Never open the Tracker. Opening the Tracker may cause damage that is not covered by this warranty. We do not cover shipping to and from your location when in-mail service is required within warranty service.

RESTRICTIONS OF USE

Your use of the App and/or the Tracker is subject to all applicable laws and regulations, and you are solely responsible for your use of the App and/or the Tracker. The following uses of the App and/or the Tracker, but not limited to, are expressly prohibited:

  • Any use which is in our sole discretion, degrades the reliability, speed, or operation of the App and/or the Tracker or any underlying hardware or software thereof;
  • Any use which is unlawful or in violation of these Terms;
  • Any use of automated means, including without limitation, agents, robots, scripts, or spiders, to access, monitor, copy or harvest data;
  • Any use of your account to breach security of another account or attempt to gain unauthorized access to any portion of the App to which you do not have access;
  • Any interference with anyone else’s use and enjoyment of the App and/or the Tracker without his/her express consent;
  • Any use of the App and/or the Tracker for any commercial purpose or for the benefit of any third party or in any manner not permitted by these Terms;
  • Any use of the App and/or the Tracker to track the location of, or collect any personally identifiable information from, any other person without their express permission.

TERMINATION OF USE

You agree that we may, in our sole discretion, terminate or suspend your access to all or part of the App and/or the Tracker with or without notice and for any reason, including, without limitation, breach of these Terms. Upon termination or suspension, regardless of the reasons therefore, your right to use the App and/or the Tracker immediately ceases, and you acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension.

DISRUPTION OF USE

You acknowledge and agree that from time to time the App and/or the Tracker may be inaccessible or inoperable due to equipment malfunctions, periodic maintenance procedures, repairs or upgrades which we may undertake from time to time, service malfunctions and causes beyond our reasonable control or which are not reasonably foreseeable by us, including, without limitation, interruption or failure of telecommunication or digital transmission links, including delays or failures due to your hardware, Internet service provider, hostile network attacks, network congestion or other failures.

NO WARRANTIES

THE USE OF APP AND/OR THE TRACKER IS PROVIDED ‘AS IS’ WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF PERFORMANCE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TIMELINESS OF DATA TRANSMISSION, ACCURACY OF DATA OR DATA SETS, OR UPTIME AVAILABILITY. WE DO NOT WARRANT THAT THE APP AND/OR THE TRACKER WILL BE FREE FROM ALL BUGS, ERRORS, OR OMISSIONS. WE DO NOT WARRANT THAT THE SERVICES WILL ACCOMPLISH ANY OF YOUR SPECIFIC OBJECTIVES OR WILL OPERATE ERROR FREE. YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE RELIED ON NO WARRANTIES OTHER THAN THE EXPRESS WARRANTIES OF THIS AGREEMENT. THIS DISCLAIMER AND EXCLUSION SHALL APPLY EVEN IF THE EXPRESS WARRANTIES SET FORTH ABOVE FAIL THEIR ESSENTIAL PURPOSE. YOU FURTHER AGREE THAT NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT OR OTHERWISE, YOU WILL NOT HOLD US LIABLE FOR ANY FAILURE OF THE APPLICATION OR SERVICES. YOU AGREE THAT WE SHALL NOT BE RESPONSIBLE TO YOU FOR ANY DAMAGES CAUSED BY DELAYS RESULTING FROM HARDWARE AND SYSTEMS OWNED AND CONTROLLED BY THIRD PARTIES (INCLUDING WITHOUT LIMITATION YOUR OWN DATA TRANSMISSION SPEEDS), DATA ENTRY ERRORS, USER ERRORS, OR ANY OTHER LIMITATIONS, ERRORS, OR DELAYS, THAT ARISE DURING THE TERM OF THIS AGREEMENT THAT CANNOT BE PREVENTED OR MITIGATED BY US.

NO MEDICAL ADVICE ON DRINKING WATER

OUR APP, AND/OR THE TRACKER AND SERVICES MAY INCLUDE FEATURES THAT PROMOTE DRINKING WATER. HOWEVER, YOU UNDERSTAND AND AGREE THAT WE DO NOT PROVIDE MEDICAL ADVICE THROUGH OUR APP, AND/OR THE TRACKER AND SERVICES. YOU NEED TO CONSIDER THE RISKS INVOLVED AND MAY NEED TO CONSULT WITH YOUR MEDICAL PROFESSIONAL ABOUT YOUR RECOMMENDED DAILY WATER INTAKE. WE ARE NOT RESPONSIBLE OR RELIABLE FOR ANY INJURIES OR DAMAGES YOU MAY SUSTAIN THAT MAY RESULT FROM YOUR USE OF, OR INABILITY TO USE, THE APP, THE TRACKER, DELAY OR NEGLIGENCE IN SEEKING MEDICAL ADVICE FROM YOUR MEDICAL PROFESSIONAL.

LIMITATION OF LIABILITY

You acknowledge and agree that in no event we shall be liable for any indirect, special, incidental, consequential (including, without limitation, lost profits, business interruption, or lost information), or other damages based in contract, tort or otherwise, rising out of your use of or inability to use the App and/or the Tracker, even if we have been advised of the possibility of such damages. You further acknowledge and agree that we are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the App and/or the Tracker.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

Third-party links may appear on this site and could direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

INDEMNITY

You agree to defend, indemnify and hold us harmless, our affiliates, employees, officers, agents, managers, members and successors and assigns from all damages and liability such persons may incur including, without limitation, reasonable attorneys’ fees, arising from or as a result of you, or your employee’s, agent’s, or a third party’s use of the App and/or the Tracker under these Terms, or any violation of law by you, your employees, or agents. This obligation shall survive the termination or expiration of these Terms and/or your use of the App and/or the Tracker.

SERVICE PROVIDER

You acknowledge that the terms of any agreement with your respective mobile network provider will continue to apply when using the App. Consequently, you may be charged by your mobile network provider, or any applicable third parties, for access to the network connection services while you are accessing the App. You accept responsibility for any such charges that arise.

GENERAL PROVISIONS

These Terms constitute the entire agreement between you and us with respect to the subject matter hereof, and replace, amend or supersede any prior agreements. These Terms will be governed by and construed in accordance with the laws of the State of Delaware, without regard to or application of conflicts of law rules or principles. The waiver or failure of either party to exercise any right in any respect provided for herein shall not be deemed a waiver of any further right hereunder. If any part of these Terms is determined to be invalid or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the remaining provisions of these Terms will remain in full force and effect. If the performance of any part of these Terms is prevented, hindered, delayed or otherwise made impracticable by reason of any cause or event not within the reasonable control of such party and without its fault or negligence (Force Majeure), that party shall be excused from such to the extent that it is prevented, hindered or delayed by such causes.

CONTACT US

If you have any questions or concerns about this Policy, please feel free to contact us any time at: [email protected]

If you prefer not to receive marketing or promotional materials from us, please let us know by clicking on the unsubscribe link within any newsletter or marketing materials you receive.

Our entire Terms of Service can also be found at http://www.H2OPal.com/pages/tos

Out of Galaxy Inc. 913 N Market Street, Wilmington, Delaware, USA, 19801